How do you turn an organisation with a tarnished reputation into a thriving charity? By working towards a shared mission with the right staff and innovative technology.
In this episode, I chat to Mark Townend who has been CEO of RSPCA in Queensland for 19 years. He has local government, commercial and not-for-profit experience and likes to think outside the box to find creative solutions.
RSPCA QLD deals with some 56,000 animals a year – more than anyone else in the Southern Hemisphere – and has an 88% save rate with a $51m budget. Its 340 staff, 5,300 volunteers and 24 inspectors deal with 18,000 cruelty complaints a year
As well as significantly strengthening RSPCA QLD’s future health, Mark has several Board responsibilities with Bio Security, Animal Welfare, St Paul de Chartres and Regional Development Australia (RDA), a government initiative.
He’s also the director of Tap Tins, a fully self-serve contactless payment system for donating to charity, and Pet Cloud, an Airbnb-type setup for animals.
In this episode:
“I hate the word not-for-profit, it should be profit-for-purpose because if I got out of bed not to make profit every day, we wouldn’t be in business.” - Mark Townend RSPCA #Business #Charity #AretePodcast
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