Do you have quality embedded in your overall allied health operation?
I spoke to Susan Hawkins, one of the founding directors of Practical Quality plus (PQplus), about quality assurance for allied health business owners, the NDIS audit process and how the company helps both new and existing allied health providers.
PQplus was founded as the NDIS was rolled out across Australia. The company helps new and existing providers understand the compliance requirements around quality.
Having previously worked in the human services sector across disability, mental health and aged care, Susan is well positioned to ensure quality is embedded in all aspects of allied health operation.
In this episode:
What PQplus offers
Helping new and existing NDIS providers understand compliance requirements
Quality should be embedded in the organisation
Helping allied health business owners get ready for the NDIS audit
Creating customised but flexible policy documentation
The shift of the NDIS’ expectations of allied health businesses
Susan’s thoughts on the national practice standards - translation issues
What Susan thinks should be included in the national practice standards - basic HR and professional development standards
Susan’s allied health social background - trained as a social worker, worked in England.
Dramatic NDIS changes to come - managing the risk
How NDIS will be advantages for business owners - opening up the market and client base
How PQplus helps allied health providers - different packages and products on offer for both new providers and existing providers
Launch - a guide around understanding audits for the long-haul
“People often look at the NDIS audit and application process as a tick box exercise. Quality goes beyond your documentation; it’s in how you deliver your services and how you engage with your referral network.” - Susan Hawkins #AlliedHealth #NDIS
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