The allied health industry is slowly moving into the digital age, but needs to do more to respond to changing technology.
I chatted to Yianni Serpanos who’s helping Australia do just that. Yianni is the CEO and Founder of coreplus, Australia’s leading digital health practice management platform. The company is focused on delivering a “practice happy” experience that’s available anywhere, anytime.
coreplus allows health professionals to manage client records, appointments, Medicare billing/ claiming and finances in one online system accessible from any internet browser, smartphone or tablet.
coreplus began in 2009-10 and continues to grow after implementing a number of firsts in the allied health industry, including Medicare online claiming.
In this episode we talk about the digital healthcare experience, implementing changes for allied health professionals and the digital marketplace.
In this episode:
coreplus is Australian focused - staying up to date with allied health rules and regulations
How the platform works for allied health professionals
What is interoperability? How systems connect with each other.
Agreed language between allied health providers
Yianni’s thoughts on the digital healthcare system in Australia
How the client/patient experience is being impacted by the changes in technology
The full digital health experience - an emerging idea
The evolving customer experience
Merging digital marketing thinking with health tech
Making the most of the ‘exit phase’ - following up on the client and building the relationship
The next steps allied health business owners should be taking - understanding the Privacy Act
Data breaches - human error in the healthcare industry
Change isn’t a one-off event - allied health business owners need to continually improve their understanding of the rules and regulations with the help of advisors
What’s the digital marketplace?
Yianni’s thoughts on how the digital marketplace will progress
Are GPs going fully digital in the next 12 months?
Connecting allied health business owners with secure messaging
Cooperating with the Australian Digital Health Agency
What will digital healthcare look like in the next 5 years? Australians need to build an integrated health team
Reimagining the business model of healthcare - can we introduce a subscription style healthcare service?
“What’s interoperability? Put simply, it’s standards and agreements on how data is exchanged between systems.” @yianni_serpanos on the Private Practice Made Perfect Podcast #DigitalHealthcare #AlliedHealth
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